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Shipping Policy

RIFRESH ("we" and "us") is the operator of (https://www.rifresh.sg) ("Website"). By placing an order through this website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on

our service.

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1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

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2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

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3. Returns

RIFRESH will happily accept returns due to change of mind as long as a request to return is received by us within 3 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

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Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. RIFRESH will refund the value of the goods returned but will not refund the value of any shipping paid.

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4. Delivery Terms

    Transit Time Domestically

    In general, domestic shipments are in transit for 2-7 days.

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    Transit Time Internationally

    Generally, orders shipped internationally are in transit for 4-22 days. This varies greatly

    depending on the courier you have selected. We are able to offer a more specific estimate

    when you are choosing your courier at checkout.

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    Dispatch Time

    Orders are usually dispatched within 2 business days of payment of order. Our warehouse

    operates on Monday-Friday during standard business hours, except on national holidays at

    which time the warehouse will be closed. In these instances, we take steps to ensure shipment

    delays will be kept to a minimum.

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    Change Of Delivery Address

    For change of delivery address requests, we are able to change the address at any time before

    the order has been dispatched.

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    Items Out Of Stock

    If an item is out of stock, we will wait for the item to be available before dispatching your order.

    Existing items in the order will be reserved while we await this item.

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    Delivery Time Exceeded

    If delivery time has exceeded the forecasted time, please contact us so that we can conduct an

    investigation.

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5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

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6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for the next steps.

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7. Duties and Taxes

    Sales Tax

    Sales tax has already been applied to the price of the goods as displayed on the website.

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    Import Duties And Taxes

    Import duties and taxes for international shipments will be pre-paid, without any additional fees

    to be paid by customer upon arrival in destination country.

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8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

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9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

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    Process for parcel damaged in-transit

    We will process a refund or replacement as soon as the courier has completed their

    investigation into the claim.

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    Process for parcel lost in-transit

    We will process a refund or replacement as soon as the courier has conducted an investigation

    and deemed the parcel lost.

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10. Customer Service

For all customer service enquiries, please email us at sales@rifresh.sg.

Return & Refund Policy

Firstly, thank you for shopping with us at RIFRESH!

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If you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. The following terms are applicable for any products that you purchased with us.

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1. Interpretation And Definitions

    Interpretation

    The words of which the initial letter is capitalised have meanings defined under the following

    conditions. The following definitions shall have the same meaning regardless of whether they

    appear in singular or in plural.

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    Definitions

    For the purposes of this Return and Refund Policy:

  • Company (referred to as either "The Company", "We", "Us" or "Our" in this agreement) refers  to RIFRESH.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to RIFRESH, accessible from www.rifresh.sg.

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

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2. Your Order Cancellation Rights

You are entitled to cancel your order within 7 days without giving any reason for doing so. The deadline for cancelling an order is 7 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

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In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by email at sales@rifresh.sg. We will reimburse you no later than 14 days from the day on which we receive the returned goods.

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3. Conditions For Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days.

  • The Goods are in the original packaging.

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The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalised.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

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4. Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.

You should send the Goods at the following address:

​Mega@Woodlands, 39 Woodlands Close, #07-11, Singapore 737856

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We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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5. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email at sales@rifresh.sg​.

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Last updated: 25th July, 2023

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